Technical Documentation Writer

Job description

About Kisi

Kisi is a security platform with offices in Brooklyn and Stockholm and a global remote team spanning from America, Europe, Africa and Asia. We create hardware and software that helps businesses connect and control their spaces through the cloud.

About the Role

As a technical writer at Kisi, you’ll be responsible for the external and internal documentation of our products, including API documentation. You’ll work closely with the tech and product teams and learn the ins and outs of the digital access control industry. To be successful in the role, you need to be a talented communicator, have a curious mindset and a strong interest in new technology. (This position can be remote in Europe or EST/CST USA).

Responsibilities:

  • Writing and editing technical and non-technical product documentation for tech and non-tech audiences

  • Collaborating with our internal teams of developers and engineers to learn and demonstrate an understanding of product functions and limitations

  • Adapting content to suit different audiences and channels

  • Improving and updating existing technical documentation

Requirements

Requirements:

  • This position can be for someone technically curious or a seasoned writer

  • Excellent written skills in English

  • Experience from IT support and/or writing technical documents a plus

  • Excited about our product and to learn more about the tech and security industry

  • Interest in cloud-based technology solutions

  • Know how to break down complex topics into easily understandable information

Why Kisi?

  • Real impact: your contributions matter, and your impact will reach customers within a few weeks of onboarding. We have quick turnaround times and enjoy working under reasonable pressure.

  • You’re in for the full picture, from understanding and enhancing project requirements to building and verifying that your solutions work.

  • Work smarter, play better. Competitive salary, benefits & wellness programs, yearly company bootcamps, but also a lot of heavy lifting and crunching. We want to go above and beyond.

  • Anything but ordinary. We’re a fun (& kinda geeky), international crew with offices in Brooklyn and Stockholm as well as teammates all around the world.